Join88 Privacy Policy — Our Commitment to Protecting Your Personal Information

1. What Information We Collect

Join88 collects the following types of information:

• Identity Information: Name, date of birth, national ID number, or passport number — required for account verification.
• Contact Information: Mobile number and email address — required for account registration and communication.
• Financial Information: bKash, Nagad, Rocket, or bank account number — required for deposit and withdrawal processing.
• Device & Technical Information: IP address, browser type, device model, and operating system — used for security and fraud detection.
• Activity Data: Bet history, game logs, login times, and session data — used to improve our services.
• Cookies & Tracking: Cookies and similar technologies are used to enhance your browsing experience on the website.

2. Purpose of Data Collection

Join88 collects and uses your information for the following reasons:

• Creating, verifying, and managing accounts.
• Processing deposits, withdrawals, and bonus transactions.
• Ensuring platform security and detecting and preventing fraud.
• Providing customer service and technical support.
• Meeting legal obligations and completing the KYC (Know Your Customer) process.
• Sending personalized offers and promotions (with your consent only).
• Improving the platform and developing new features.

3. Data Sharing Policy

Join88 never shares your information in violation of your privacy. Sharing may occur only in the limited circumstances below:

• Payment Processors: For processing transactions with mobile banking services such as bKash, Nagad, Rocket, and others.
• Legal Authorities: Information may be disclosed in compliance with a court order or lawful government directive.
• Security Investigation: Information may be shared with relevant authorities to prevent fraud or money laundering.
• Technology Partners: Trusted technology companies used to operate our services (server hosting, cybersecurity) — all bound by confidentiality agreements.

4. Data Retention & Periods

See the table below for how long Join88 retains your data:

Once the retention period expires, data is securely deleted or anonymized.

5. Data Protection Methods

Join88 uses multiple layers of security to protect your privacy:

• SSL/TLS Encryption: All data transfers are protected with 256-bit encryption.
• Two-Factor Authentication (2FA): Additional verification when logging into your account.
• Firewall & DDoS Protection: Advanced cybersecurity measures to protect servers against attacks.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Staff Training: All Join88 staff are trained on data protection regulations.
• Restricted Access: Only authorized staff can access your information.

6. Cookie Policy

Cookies are used on the Join88 website and app. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand how the website is used — you can turn this off at any time.

Cookies can be managed through your browser settings. However, disabling cookies may affect the functionality of certain features.

7. Privacy of Minors

Join88 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If you suspect that a minor's data has been collected, please contact our support team immediately — the relevant data will be deleted and the account will be closed.

8. International Data Transfers

Join88 servers are located in multiple countries. Your data may be processed outside Bangladesh. In such cases:

• We ensure that countries receiving data have adequate data protection laws in place.
• Standard contractual clauses are used to protect data during transfers.
• This privacy policy applies under all circumstances.

9. Changes to Privacy Policy

Join88 may update this Privacy Policy when necessary. For significant changes:

• A prominent notice will be posted on the website.
• The last updated date at the top of the page will be revised accordingly.
• Where necessary, a notification may be sent to your registered mobile number or email.

Continued use of join88 after any changes takes effect will be considered acceptance of the updated policy.